topic Re: Re: Calls failing in Mobile Services

Re: Calls failing

annegle — Tue, 25 Oct 2022 15:05:12 GMT

I have EXACTLY the same problem. XR cutting out so changed to 13 and same issue

Re: Re: Calls failing

annegle — Tue, 25 Oct 2022 15:09:30 GMT

I have EXACTLY the same problem. Had iPhone XR cutting out / can’t hear me so changed to 13 and now have the same issue

Re: Re: Calls failing

bristolian — Tue, 25 Oct 2022 16:49:37 GMT

Does your phone show VoLTE/4G-calling when this happens? Or are you using 2G/3G service?

And is this in one specific location, or different ones?

Re: Re: Calls failing

Chris_B — Tue, 25 Oct 2022 18:49:42 GMT

@annegle On your iPhone go to Settings>Accessibility>Touch and make sure “Prevent Lock To End Call” is enabled. This means the lock button will not end the call. Many people think they have been cut off but they are actually pressing the lock button on the device when on a call so ending the call that’s why Apple introduced this with iOS 16

Re: Re: Calls failing

annegle — Tue, 25 Oct 2022 22:49:36 GMT

It’s a combination. It can be when I’m on speaker-or not- mainly in the same area. But also told I sound like underwater. The bars on network is usually low. I’ve not noticed if it’s gone to 4g. I’m more concerned it was happening on my old phone, just bought a new one and it’s still happening. Is this a known ee problem?

Re: Re: Calls failing

Christopher_G — Wed, 26 Oct 2022 07:37:28 GMT

Did you check that setting that @Chris_B mentioned, @annegle?
Chris

Re: Re: Calls failing

annegle — Wed, 26 Oct 2022 09:50:56 GMT

Yes I did. I know it’s not that as it also happens when on speaker / hands free.

Re: Re: Calls failing

Christopher_G — Wed, 26 Oct 2022 10:41:38 GMT

Are there any maintenance works listed in your area, @annegle?

You can check the status of your postcode on our coverage checker.

Chris

Re: Re: Calls failing

Jackytav100 — Tue, 16 Jul 2024 23:26:31 GMT

No I don’t even have the dots in right too corner?