topic Re: Not receiving text verification code from WhatsApp in Mobile Services

Not receiving text verification code from WhatsApp

Orchard2 — Thu, 23 May 2024 14:03:48 GMT

I have just got a iPhone 15 Pro from EE. I am trying to get my WhatsApp verified on the new phone. However, it says a SMS has been sent but I never receive. Also the call option doesn't provide me with a code either. Has anyone else had this issue and if so have they managed to resolve?

Thank you

Re: Not receiving text verification code from WhatsApp

Orchard2 — Thu, 23 May 2024 14:04:25 GMT

WhatsApp support themselves are being no help whatsoever unfortunately.

Re: Not receiving text verification code from WhatsApp

Christopher_G — Thu, 23 May 2024 17:53:10 GMT

Hi @Orchard2

Welcome to the community.

What did WhatsApp say when you contacted them about this?

Chris

Re: Not receiving text verification code from WhatsApp

Orchard2 — Fri, 24 May 2024 09:36:51 GMT

It's alright, all resolved now. I managed in the end to do it with phone verification code.

Re: Not receiving text verification code from WhatsApp

Leanne_T — Fri, 24 May 2024 09:48:15 GMT

Thanks for coming back and letting us know @Orchard2

Leanne.

Re: Not receiving text verification code from WhatsApp

Bennyboy70 — Fri, 05 Jul 2024 13:58:44 GMT

Hi @Orchard2

Good to hear you got this sorted. Could you let me know if there was anything different you did to get this working as I have same problem having moved numbers to EE. SMS verification code doesn't arrive and phone option fails yet I can do this on a different phone with different mobile network supplier.

Thanks

Ben

Re: Not receiving text verification code from WhatsApp

Morgan4191 — Fri, 12 Jul 2024 15:54:41 GMT

@Bennyboy70 wrote:
Hi @Orchard2
Good to hear you got this sorted. Could you let me know if there was anything different you did to get this working as I have same problem having moved numbers to EE. SMS verification code doesn't arrive and phone option fails yet I can do this on a different phone with different mobile network supplier.
Thanks
Ben

Hi, did you manage to get this sorted and how?

Just switched an 02 number to ee sim and docant receive any sms or calls from whatsapp

Thanks

Re: Not receiving text verification code from WhatsApp

Bennyboy70 — Sat, 13 Jul 2024 18:24:17 GMT

Hi Morgan4191

I did manage to get the WhatsApp verification code from a phone call eventually with Wi-Fi turned off as it doesn’t like VoIP although I had tried this a few times before I could get a call. Never got sms verification code working. I had changed from O2 as well 🤔 It also hung recovering my WhatsApp data from iCloud but restarting WhatsApp sorted it

good luck

ben