topic Re: Re: Mobile not working in ireland in Mobile Services

Re: Mobile not working in ireland

andyg1001 — Wed, 01 Mar 2023 19:41:24 GMT

There is no such option as Menu > Account Settings > Control Content > Roaming Abroad... This just confirms to me just how hopeless EE are... For 2 years I've been asking them to remove age restrictions on my account... No joy... And now phone doesn't work in Ireland... Why is it so difficult for EE to get anything right... My wife has the sames phone but with Vodafone... And nk issues... EE = Useless

Re: Re: Mobile not working in ireland

XRaySpeX — Wed, 01 Mar 2023 19:43:40 GMT

@andyg1001 : Then you must be on PAYG, which is auto enabled for roaming.

Re: Re: Mobile not working in ireland

andyg1001 — Thu, 02 Mar 2023 09:41:41 GMT

Hi XRaySpex thanks for your response. Just out of interest I am on a contract NOT PAYG. I contacted EE and had to change the settings on my phone from Automatic network selection to manual network selection then they informed me which network to select. Not particularly straightforward as my wife's phone automatically connected to the appropriate network.

Re: Re: Mobile not working in ireland

Leanne_T — Thu, 02 Mar 2023 09:59:21 GMT

Hi @andyg1001

Did the manual network search work for you?

Are you now able to use the phone in Ireland?

Leanne.

Re: Re: Mobile not working in ireland

andyg1001 — Thu, 02 Mar 2023 10:54:52 GMT

Hi, yes phone now working in Dublin.

Regards

Andy

Re: Re: Mobile not working in ireland

Leanne_T — Thu, 02 Mar 2023 10:59:33 GMT

Thanks for letting us know @andyg1001

Have a lovely time 🙂

Leanne.