topic Re: Phone is blocking calls from one of my contacts in Mobile Services

Phone is blocking calls from one of my contacts

SuzElsender — Wed, 10 Jul 2024 18:00:41 GMT

I am experiencing this issue with my Google pixel 6 pro. I have been on live chat with Google on and off all day and they're claiming that the issue is with EE. 1 phone contact is unable to call me, it doesn't ring her end. I get no missed call notification and when I search the call history I see the "blocked call" from this number. I can receive text messages off her but no calls. She is not on my block list and Google have done all sorts of troubleshooting with me which haven't worked. Can you help me

Re: Phone is blocking calls from one of my contacts

SuzElsender — Wed, 10 Jul 2024 17:57:03 GMT

I am experiencing this same issue. I have been on live chat with Google on and off all day and they're claiming that the issue with with EE. 1 phone contact is unable to call me. I get no missed call notification and when I search the call history I see the "blocked call" from this number. Can you help me?

Re: Phone is blocking calls from one of my contacts

bristolian — Wed, 10 Jul 2024 19:23:07 GMT

When the number is sent and the call "doesn't ring", does the call reach your voicemail instead?

If this contact calls you with their number withheld, does this make any difference?

Re: Phone is blocking calls from one of my contacts

SuzElsender — Wed, 10 Jul 2024 20:04:53 GMT

Hi, it doesn't ring her end at all. Very quickly it states "line busy" on her screen, doesn't ring and just cuts itself off. Doesn't go to voicemail.

But this is a number that I contact on a regular basis usually. It's just really strange.

Re: Phone is blocking calls from one of my contacts

bristolian — Wed, 10 Jul 2024 20:07:05 GMT

And my other question?

If this contact calls you with their number withheld, does this make any difference?

Re: Phone is blocking calls from one of my contacts

SuzElsender — Wed, 10 Jul 2024 20:10:52 GMT

Also I just had her withhold her number and it dialled to me.

Asked her to call me as normal straight afterwards and the issue continues with my phone blocking her call

Re: Phone is blocking calls from one of my contacts

SuzElsender — Wed, 10 Jul 2024 20:56:42 GMT

Please see above comment. Thanks

Re: Phone is blocking calls from one of my contacts

bristolian — Wed, 10 Jul 2024 21:03:06 GMT

If the call connects with CLI withheld but otherwise fails, this is absolutely classic behaviour of call blocking.

It's unusual for texts to still arrive, as is the behaviour of calls not hitting VM. But that could be a device quirk.

Everything else is consistent.

Re: Phone is blocking calls from one of my contacts

SuzElsender — Wed, 10 Jul 2024 22:21:35 GMT

Please can you provide assistance on how to remedy this error?

This started randomly.

I can't find options for call blocking or call barring on my google pixel 6 pro.

Google say its an issue EE's end that they cannot fix.

Re: Phone is blocking calls from one of my contacts

Leanne_T — Thu, 11 Jul 2024 06:39:00 GMT

Morning @SuzElsender

Thanks for coming to the community.

Has the contact been able to call you in the past?

Could you try deleting the contact from your phone and call list after making a note of the number and ask them to try calling you again, does this work?

Leanne 🙂

Re: Phone is blocking calls from one of my contacts

bristolian — Thu, 11 Jul 2024 07:24:08 GMT

@SuzElsender wrote:

Please can you provide assistance on how to remedy this error?

Google say its an issue EE's end that they cannot fix.

If deleting & recreating the contact entry doesn't resolve, I'd suggest advising Google of your findings from the withheld number test, thus proving the issue relates to caller-ID. The presence, or otherwise, of CLI makes no difference to how EE route calls..

Their response would be interesting.

Out of interest, what are the "all sorts of troubleshooting" that they've tried initially?

Re: Phone is blocking calls from one of my contacts

SuzElsender — Thu, 11 Jul 2024 09:28:13 GMT

Hi Leanne.

Yes this is my mother in law's number who all of a sudden cannot phone me.

I have just done as you suggested and completely deleted her number. Called her and asked that she try ringing me back. This worked 🤔 What do I do now?

Re: Phone is blocking calls from one of my contacts

Leanne_T — Thu, 11 Jul 2024 10:22:24 GMT

Thanks @SuzElsender

If this has worked, please save your Mother in Law's number again and let me know how you get on 🙂

Leanne.

Re: Phone is blocking calls from one of my contacts

SuzElsender — Thu, 11 Jul 2024 11:14:27 GMT

Strangely enough Leanne this is one of the first things I did myself when it happened over the weekend.

I have done this again today and just received a call from her saved number.

My phone contacts did merge with my husbands ages ago when he signed into his Google account on my handset so I did have her number in multiple times (eventhough the problem only started on Sunday) I did delete all forms of the contact number and then added again.

Google had me doing all sorts, turning phone off leaving off for 30seconds and turning back on again, removing all app permissions, making sure every single app was updated upto date, no phone updates needed, clearing caches, checking block list which I had obviously already done and the list goes on. Let's just say that they wasted alot of my time.

Thank you very much to you and Bristolian for your help yesterday and today. It is much appreciated.

Suz

Re: Phone is blocking calls from one of my contacts

Leanne_T — Thu, 11 Jul 2024 11:43:11 GMT

Glad to hear that's sorted for you now ans you are very welcome @SuzElsender

Come back to the community anytime 🙂

Leanne.