topic Re: EE connection problems in Mobile Services

EE connection problems

Hayley_05 — Mon, 08 Jul 2024 08:22:08 GMT

I recently came back from abroad where I didn't use my phone, only to connect to wifi. I came home and put my sim into another phone which worked fine before and now I'm having issues with my network. Nobody can call me, mobile connection keeps tapping out and going to emergency calls only and when sending messages it comes up as "error 0". It comes back sometimes and my FB messages come through but it goes again shortly after. Please help. Currently the mobile connection is on "E" .

Re: EE connection problems

Leanne_T — Mon, 08 Jul 2024 12:21:16 GMT

Hi there @Hayley_05

Thanks for coming to the community.

Is the SIM card for a pay as you go or pay monthly account?

How long were you abroad?

Leanne.

Re: EE connection problems

bristolian — Mon, 08 Jul 2024 14:23:01 GMT

In addition to the previous questions, you mention your connection is showing "E" which is an indication of 2G.

What happens if you try making a call? Have you tried toggling flight mode?