topic Re: SMS sending on a different number in Mobile Services

SMS sending on a different number

Skiiinz — Sun, 18 Jul 2021 20:08:46 GMT

Hi,

I ported my number from another network to EE a month ago.

It all went well.

However when I send a text message it shows on the receiving persons phone that it came from another number I don't recognise (maybe the original number on the SIM card before I ported?). However when I call them on the same phone they get my expected number come up.

Any ideas anyone?

Thanks in advance

Re: SMS sending on a different number

Chris_B — Sun, 18 Jul 2021 20:30:26 GMT

@Skiiinz What phone is it ?

Re: SMS sending on a different number

Skiiinz — Fri, 23 Jul 2021 16:45:21 GMT

Hi, sorry for late reply I missed the notification.

S21 Ultra.

Kind regards

Re: SMS sending on a different number

bristolian — Fri, 23 Jul 2021 17:06:02 GMT

Does this affect all outgoing text messages to all numbers?

Do you receive text messages sent to your number ok?

Re: SMS sending on a different number

Skiiinz — Wed, 28 Jul 2021 09:19:17 GMT

Hi,

Outgoing messages shows the wrong number but I can receive texts from both the wrong and the right number..

Weird. It happens with different people sending and receiving. Thanks

Re: SMS sending on a different number

Leanne_T — Wed, 28 Jul 2021 10:40:31 GMT

Morning @Skiiinz

Thanks for coming to the community.

If you go into your Settings, then About Phone and View Phone Number, does the correct number show?

Thanks 🙂

Leanne.

Re: SMS sending on a different number

Skiiinz — Wed, 28 Jul 2021 15:38:04 GMT

Hi, yes it does.

Re: SMS sending on a different number

Jon_K — Wed, 28 Jul 2021 16:01:59 GMT

Thanks @Skiiinz.

I'd recommend getting in touch with our Customer Care team so they can check your account and make sure your number port was completed successfully.

They will have access to your account, and also be able to run through additional troubleshooting if necessary.

Jon

Re: SMS sending on a different number

Adrienne71 — Mon, 19 Dec 2022 22:30:22 GMT

This is happening to me now. Did you ever get it sorted?

Tia

Re: SMS sending on a different number

Katie_B — Tue, 20 Dec 2022 07:07:55 GMT

Good morning @Adrienne71.

Welcome to the EE Community.

Have you recently ported your number to EE?

Katie 🙂

Re: SMS sending on a different number

Adrienne71 — Tue, 20 Dec 2022 20:15:49 GMT

Yes, about 3 months ago.

Re: SMS sending on a different number

Christopher_G — Wed, 21 Dec 2022 07:59:00 GMT

What kind of phone are you using, @Adrienne71?

Chris

Re: SMS sending on a different number

Adrienne71 — Wed, 21 Dec 2022 09:45:15 GMT

It's a Google Pixel 3a

Re: SMS sending on a different number

Christopher_G — Wed, 21 Dec 2022 09:47:54 GMT

When you go into Settings then About Phone, does the correct number show, @Adrienne71?

Chris

Re: SMS sending on a different number

Adrienne71 — Wed, 21 Dec 2022 10:48:33 GMT

Yes, the correct number is shown.

Re: SMS sending on a different number

Christopher_G — Wed, 21 Dec 2022 11:56:15 GMT

OK, thanks @Adrienne71.

I recommend speaking to our technical support team so they can look into this for you.

Chris

Re: SMS sending on a different number

JerryE12 — Fri, 24 Nov 2023 19:28:26 GMT

To anyone who comes across this in the future:

I had the same issue, and it is because RCS messaging is registered to the old number prior to porting over. To fix it just search "RCS" in settings, click RCS chats > RCS chats and turn off RCS chats, then turn them back on to register them with your new number.

Good luck!

Re: SMS sending on a different number

ncp123 — Wed, 31 Jul 2024 13:41:24 GMT

Hi, I'm having the same issue as above. My number is displayed as the old number

Re: SMS sending on a different number

Alex_H — Wed, 31 Jul 2024 14:06:30 GMT

Hi @ncp123,

Welcome to the EE Community 🙂

What type of phone is it you are using?

If it is an Android, if you go to Message Settings> RCS chats> turn it off and then turn it back on and that should update your number.

If it is an iPhone, go into Settings> Phone> My number and update this if needed. And then check iMessage in Settings> Messages> iMessage> Scroll down to Send and Receive> Select the correct number.

Let us know if that resolves it for you 🙂

Alex

Re: SMS sending on a different number

ncp123 — Wed, 31 Jul 2024 14:34:08 GMT

Hi Alex

Turning off the RCS chats, but not turning them back on worked for me. When I turned it back on the old number was still displayed.

Thanks