topic Unable to contact EE in Mobile Services

Unable to contact EE

SamTimmo — Sun, 07 Jul 2024 16:18:24 GMT

I’m in Canada, I purchased a data add on package before I left at great expense to use my current allowance while here. I’m getting no data, no signal - tried restarting phone, updating software etc. - EE seemingly contactable solely by phone (I don’t have signal) there’s no live chat feature I can find - someone please help

Re: Unable to contact EE

Northerner — Sun, 07 Jul 2024 16:24:19 GMT

Hi @SamTimmo

You need to activate roaming. Use Skype over wifi and the number in my signature to contact EE (UK hours).

Thanks

Re: Unable to contact EE

bristolian — Sun, 07 Jul 2024 18:18:29 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.