topic Re: Re: Roaming not working despite everything being enabled in Mobile Services

Re: Roaming not working despite everything being enabled

Rebjh — Sun, 07 Jul 2024 07:38:44 GMT

I also have this exact same problem. Arrived in Spain and I can’t use my data at all even though it says 5/4G. Did you ever get yours sorted?

Re: Re: Roaming not working despite everything being enabled

bristolian — Sun, 07 Jul 2024 08:08:39 GMT

Does your phone show coverage of any Spanish networks? Have you tried alternative local networks?

Can you make & receive calls? Can you send & receive text messages?

Did you receive a welcome text message on arrival?

Re: Re: Roaming not working despite everything being enabled

Rebjh — Sun, 07 Jul 2024 11:43:26 GMT

I got the welcome texts from EE. Then I logged onto app and bought roaming pass for one month.
It automatically connects to orange network. Everything looks like it should work but then I can’t use any data.
I’ve removed my spend cap.
Just sent a text and it looks like it worked.
usually when I’ve done the same when going to Europe my phone just works and I don’t need to do anything.

Re: Re: Roaming not working despite everything being enabled

Rebjh — Sun, 07 Jul 2024 11:45:26 GMT

I just tried alternative local networks and that didn’t work either

Re: Re: Roaming not working despite everything being enabled

Chris_B — Sun, 07 Jul 2024 11:47:45 GMT

@Rebjh Do a manual network search and select Moviestar. I had this issue not so long ago and data wouldn’t work for me when selected on orange. also make sure that on your device you have enabled data roaming this will be in the cellular settings of your device. Data roaming allows you to use cellular data when abroad provided you have roaming email your EE account