topic Re: Getting a code while abroad in Mobile Services

Getting a code while abroad

Anastasia_sce — Sat, 06 Jul 2024 12:44:32 GMT

Hi there, I am currently in north Africa and trying to get a verification code from my Paypal account, however nothing is being received, I also cannot call the EE customer service - the call is not going through. What do I do?

Re: Getting a code while abroad

Schockwave — Sat, 06 Jul 2024 12:56:31 GMT

Hello @Anastasia_sce ,

Welcome to the community,

Are you on pay monthly or pay as you go?

If on pay monthly, did you make sure that roaming is enabled on your account? Pay as you go is auto enabled.

If you have something like Skype you can ring customer service for free, see my signature.

I have found that paypal does not always work either, so that may be why, have had this here in the UK.

Re: Getting a code while abroad

bristolian — Sat, 06 Jul 2024 13:24:49 GMT

Does your phone show network coverage? Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Getting a code while abroad

Nas66 — Sat, 06 Jul 2024 14:42:24 GMT

Hi - thank you for your reply. No i didn't receive any "welcome message". This was weird to me. I thought it was just a network problem. But months after months, I still have the same problem.

When I spoke to them, they said the roaming wasn't activated in their system. They didn't have to do it previously and I was able to use my phone over here.

How do I contact them via Skype please ?

Best,

Re: Getting a code while abroad

Schockwave — Sat, 06 Jul 2024 14:46:05 GMT

@Nas66 , once you have installed Skype, see my signature, and use the free number to ring customer service and they will then activate roaming for you.