topic Re: I’m I. Antigua and can’t unblock roaming what can I do? in Mobile Services

Re: I’m I. Antigua and can’t unblock roaming what can I do?

ORANGE00 — Fri, 05 Jul 2024 23:09:26 GMT

Can't make calls, EE staff spent lots of my money calling me in Antigua to try to resolve and selling me a one month roaming pass I didn't want (I am happy to pay the by the minute charge their text on arrival said was automatically available) but I still can't dial local numbers Fuming

Re: Re: I’m I. Antigua and can’t unblock roaming what can I do?

bristolian — Fri, 05 Jul 2024 23:21:23 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Re: I’m I. Antigua and can’t unblock roaming what can I do?

ORANGE00 — Sun, 07 Jul 2024 20:11:12 GMT

Yes, already roaming set up for many years now. EE have no idea why not being able to call local numbers here in Antigua. My daughter's phone is iPhone on EE through totally different contract and she has same issue. So do a lot of people judging by this forum.

Re: Re: I’m I. Antigua and can’t unblock roaming what can I do?

bristolian — Sun, 07 Jul 2024 20:26:22 GMT

Did you receive a welcome text message on first arrival abroad?

Try manually selecting an alternative local operator - this usually serves to rule out a network-specific issue.