topic Re: Changed SIM in my phone now my sister is showing user busy in Mobile Services

Changed SIM in my phone now my sister is showing user busy

Katmad1 — Fri, 05 Jul 2024 10:24:06 GMT

My sister and I are both with EE. She has an Oppo phone and I have a Samsung A54. Never had any problems until yesterday when I called her and it was showing user busy which turned out to be incorrect.

I have always had the same number but my last phone was issued with a new SIM card and number and was also a Samsung. I phoned EE and they altered my 'new number' to the old one. Being a Samsung, it was impossible to change the number embedded in the phone. The same problem transferred to my new phone in that it was showing the wrong number in the phone itself. I phoned EE who tried some sort of reset but in the end sent out a replacement SIM card and my phone is fine and shows my correct number.

This is the first time I have called her with the new SIM card in. She said she has previously had the same problem when a friend changed their SIM card while abroad, they changed it back and after that it showed user busy. She has checked my number isn't blocked or diverted, she's reinstalled my number and restarted the phone to no avail. I have read online that is a number is showing user busy it is a network problem not a phone problem. Which is the first port of call EE or Oppo?

Re: Changed SIM in my phone now my sister is showing user busy

Katie_B — Fri, 05 Jul 2024 10:41:50 GMT

Hello @Katmad1.

Thanks for coming here.

Are other people able to connect with your sister OK?

Can your sister call you and connect successfully?

Katie

Re: Changed SIM in my phone now my sister is showing user busy

Katmad1 — Fri, 05 Jul 2024 12:41:56 GMT

Yes no problems with anyone else calling her and yes she can connect with
me fine.

Re: Changed SIM in my phone now my sister is showing user busy

Katie_B — Fri, 05 Jul 2024 12:44:15 GMT

Thanks for confirming @Katmad1.

Does this happen every time you call?

Katie

Re: Changed SIM in my phone now my sister is showing user busy

Katmad1 — Fri, 05 Jul 2024 12:55:56 GMT

Yes every time straight to user busy

Re: Changed SIM in my phone now my sister is showing user busy

Katie_B — Fri, 05 Jul 2024 12:57:59 GMT

I'd recommend giving us another call and speaking with our technical care team further @Katmad1.

Katie

Re: Changed SIM in my phone now my sister is showing user busy

Katmad1 — Fri, 05 Jul 2024 13:03:56 GMT

Thanks Katie, is it on the 150 number?

Re: Changed SIM in my phone now my sister is showing user busy

Katie_B — Fri, 05 Jul 2024 13:05:07 GMT

Hi @Katmad1.

That's right.

Please keep me updated here on the community.

Katie

Re: Changed SIM in my phone now my sister is showing user busy

bristolian — Fri, 05 Jul 2024 16:20:47 GMT

Does it make any difference whether you call your sister with your number withheld, or caller-ID present?

Re: Changed SIM in my phone now my sister is showing user busy

Katmad1 — Fri, 05 Jul 2024 17:42:56 GMT

Thank you for replying. Caller ID was set at Network, I changed to Always,
user busy showed. Changed it to Never and the call went through! I'm not
phone techie at all, what does that indicate as to the problem as it would
be nice to rectify it. Thank you.

Re: Changed SIM in my phone now my sister is showing user busy

bristolian — Fri, 05 Jul 2024 23:26:08 GMT

That suggests the issue is being caused by the presence of your mobile number - pointing the issue at your sister's phone initially.

These symptoms are often caused by a number being inadvertently blocked, although I would usually expect the call to directly hit voicemail.

If your sister doesn't have voicemail, this could explain that anomaly.