topic Roaming pass in Mobile Services

Roaming pass

Bob9991 — Thu, 04 Jul 2024 10:07:39 GMT

Bought roaming pass for Canada, tried to active just before leaving uk , no luck , now stuck in Canada unable to receive calls or make calls to people I need to on this trip. Can’t find an email address to contact or anything. Please help

Re: Roaming pass

XRaySpeX — Thu, 04 Jul 2024 10:47:46 GMT

@Bob9991 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming pass

bristolian — Thu, 04 Jul 2024 10:57:31 GMT

@Bob9991 wrote:

Bought roaming pass for Canada, tried to active just before leaving uk , no luck

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. How exactly did you try to activate before leaving the UK, and in what way did you get "no luck"?

On PAYG, roaming is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.