topic Re: Just arrrived in USA in Mobile Services

Just arrrived in USA

KelliMarie78 — Mon, 01 Jul 2024 12:49:48 GMT

And have no network despite having the add on. I can’t find the chat option

Re: Just arrrived in USA

XRaySpeX — Mon, 01 Jul 2024 13:02:19 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Just arrrived in USA

Chris_B — Mon, 01 Jul 2024 13:03:37 GMT

@KelliMarie78 Did you enable roaming on your account before you left the UK ? This is done by calling customer services to request it or by texting ROAMING to 150. Purchasing add ons doesn’t enable roaming it’s just an add on to keep costs down.

Live chat is available via the EE app under help