topic Re: Text issues in Mobile Services

Text issues

markstev27 — Sat, 29 Jun 2024 17:16:48 GMT

My Samsung phone can receive texts but when I send them to an iphone they say they are sent but the iphone doesnt receive them.

The iphone receives texts from other Android phones. This seems to be an ongoing issue with EE network and it's very annoying

Re: Text issues

Northerner — Sat, 29 Jun 2024 17:29:18 GMT

Hi @markstev27

Which messaging app are you using.

Google or Samsung.

Thanks

Re: Text issues

bristolian — Sat, 29 Jun 2024 17:31:05 GMT

Is this a problem sending texts to *all* iPhone users? Or to *an* iPhone user?

I would strongly suspect an individual iOS config issue if the latter. And if your phone says "message sent", that's a strong clue as to where the issue probably lies.

Re: Text issues

markstev27 — Sat, 29 Jun 2024 18:11:40 GMT

It's google messages

Re: Text issues

bristolian — Sat, 29 Jun 2024 18:47:49 GMT

@markstev27 wrote:

It's google messages

That's almost certainly not sending text messages, it's Google's platform in the same way as iMessage is Apple's.

I would suggest using the messages app to send text messages. Those work between all phones.

Re: Text issues

markstev27 — Sat, 29 Jun 2024 18:53:19 GMT

Thanks @bristolian just tried it and same result. It was sent but not received on the iphone

Re: Text issues

bristolian — Sat, 29 Jun 2024 18:54:54 GMT

As per my previous post that hasn't been answered.... (check above at 6.31pm)

Is this a problem sending texts to *all* iPhone users? Or to *an* iPhone user?

I would strongly suspect an individual iOS config issue if the latter. And if your phone says "message sent", that's a strong clue as to where the issue probably lies.

Re: Text issues

markstev27 — Sat, 29 Jun 2024 19:07:36 GMT

Thr iphone receives texts from other Android devices except the 2 I have with EE. I've spoken to the provider of the iphone and they could not detect an issue with that device. My signal with EE is shocking even when I've checked the network signal check and it says strong signal in my area

Re: Text issues

bristolian — Sat, 29 Jun 2024 19:16:48 GMT

@markstev27 wrote:

I've spoken to the provider of the iphone and they could not detect an issue with that device.

Forgive my cynicism, but I would take that with a big pinch of salt.

Further, your issue has nothing to do with coverage if your phone says "message sent" - this advice is self-explanatory. Just ensure you are definitely using the Samsung messaging app rather than Google, this will ensure you are sending SMS and not any proprietry format.

Re: Text issues

Northerner — Sat, 29 Jun 2024 20:57:18 GMT

Hi @markstev27

I would disagree with @bristolian becase the Samsung messenger app is not the one to use, hence why i asked. Make sure RCS is active under settings in the google messenger app.

Also make sure the number you are texting doesn't start with +44 in your contacts and is saved as mobile because this can sometimes cause issues.

Sadly Apple imessage is a legacy outdated message system which is only just implementing RCS, however the google messenger app is the one to use.

Thanks

Re: Text issues

bristolian — Sat, 29 Jun 2024 22:37:00 GMT

I've used the Samsung messenger app since using Android, as have several relatives.

When I dabbled with the Google equivalent a few years back, it seemed too keen to use proprietary methods for "chat" and other such functions. Never a problem with the Samsung stock app.

Combine that with Apple who will encourage you away from common standards and into the iOS ecosystem at the slightest excuse, and you have a recipe for cross-platform problems.

Is your "messages not being received" a recent problem? Something may have changed if so.

Re: Text issues

markstev27 — Sun, 30 Jun 2024 16:55:48 GMT

Seems the problem is with EE not the iphone provider. My texts say "cannot send on EE network"

Usual issues with EE. Seems to be problem after problem on this network

Signal checker says strong signal - so maybe that isn't up to date too

Re: Text issues

Chris_B — Sun, 30 Jun 2024 17:03:55 GMT

@markstev27 Can you send texts to other iPhones or is just this one iPhone that has an issue in receiving your texts ?

Re: Text issues

bristolian — Sun, 30 Jun 2024 20:08:35 GMT

@markstev27 wrote:

Seems the problem is with EE not the iphone provider. My texts say "cannot send on EE network"

That's a very unusual error, normally SMS that don't send just say "Message failed" or something similar.

I don't think this has anything to do with your coverage levels - if it were, you'd have other issues beyond messaging.

Think we need some more clarity on a few bits before being able to advise further, I still suspect a config issue somewhere.

Can you send texts to other iPhones or is just this one iPhone that has an issue in receiving your texts? Is this a recent problem, or how long has it been happening for?