Re: No network on USA

Cellobagel — Fri, 28 Jun 2024 04:01:25 GMT

Same- it’s been two days with no access to the roaming I purchased. We contacted customer service using my husbands phone 12 hours ago and I still have no signal- and despite promising to update my husband EE have not communicated any update to us. Pathetic

Re: Re: No network on USA

bristolian — Fri, 28 Jun 2024 07:08:17 GMT

@Cellobagel wrote:

Same- it’s been two days with no access to the roaming I purchased. We contacted customer service using my husbands phone 12 hours ago and I still have no signal- and despite promising to update my husband EE have not communicated any update to us. Pathetic

Yours may have an extra complication to any wider issue, as per my highlight.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

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Re: No network on USA

Re: Re: No network on USA