topic Re: Mobile usage overseas in Mobile Services

Mobile usage overseas

Calebkovats — Thu, 27 Jun 2024 13:20:45 GMT

Hi I’m overseas have an ee account, I’ve stopped receiving texts to my mobile number, I use this number for 2fa and I’m not getting sent my codes anymore. Please help, I’m currently using an eSIM in bali so I have both numbers active, it was working before now it’s

Re: Mobile usage overseas

XRaySpeX — Thu, 27 Jun 2024 13:22:35 GMT

@Calebkovats : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Mobile usage overseas

bristolian — Thu, 27 Jun 2024 13:25:16 GMT

Are you receiving other text messages? Can you make & receive voice calls? Does your phone show mobile network coverage? That's a requirement for calls, texts & mobile data abroad.