topic Re: How to contact ee by email in Mobile Services

Re: How to contact ee by email

Zoegreentea — Thu, 27 Jun 2024 09:18:37 GMT

I cannot bring any Internet last time abroad I cannot call and I cannot text

Re: Re: How to contact ee by email

Profile closed — Thu, 27 Jun 2024 09:44:32 GMT

Hello @Zoegreentea

Unfortunately there's no way to contact EE by Email.

If you wish to call EE for free by using Skype using the +44 number in my Signature.

Re: Re: How to contact ee by email

bristolian — Thu, 27 Jun 2024 09:57:00 GMT

@Zoegreentea wrote:

I cannot bring any Internet last time abroad I cannot call and I cannot text

Does your phone show coverage of a local network? Have you been able to use your phone abroad previously?

Are you on PAYG or pay-monthly?

Re: Re: How to contact ee by email

XRaySpeX — Thu, 27 Jun 2024 11:42:29 GMT

@Zoegreentea : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: How to contact ee by email

NMH73 — Thu, 15 Jan 2026 13:48:29 GMT

According to Ofcom there is an email address for customer complaints... whether anyone is on the other end to read and respond to it is another matter!

Re: Re: How to contact ee by email

XRaySpeX — Thu, 15 Jan 2026 14:03:32 GMT

@NMH73 : Where does Ofcom stipulate that?

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .