topic Re: Turkey e sim bought but still huge bill !! in Mobile Services

Turkey e sim bought but still huge bill !!

Saz7923 — Wed, 26 Jun 2024 17:34:58 GMT

Hi likely my mistake but for the future….. just back from Turkey for 2/52, bought an e sim local to there before went and set up etc. Made that the primary one to use , but have come home to a huge phone bill with add ons , on one day x 3 times….. what did I miss?!

Re: Turkey e sim bought but still huge bill !!

XRaySpeX — Wed, 26 Jun 2024 17:38:51 GMT

You must have used your EE SIM there, not the local SIM, & as Turkey is outside the EU you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/turkeyandnortherncyprus.

Re: Turkey e sim bought but still huge bill !!

bristolian — Wed, 26 Jun 2024 20:02:41 GMT

What have you been charged for, specifically? That will give an indication as to how the charges were incurred.

In broad terms, the previous post nails it - you must have used your EE SIM for something.

Re: Turkey e sim bought but still huge bill !!

Northerner — Wed, 26 Jun 2024 20:28:23 GMT

Hi @Saz7923

As at @XRaySpeX said but i recommend speaking to EE CS on 150 and asking them if they can do anything if this is a genuine mistake and a one-off.

Thanks