topic Re: Phone not working abroad in Mobile Services

Phone not working abroad

Madforit0312 — Tue, 25 Jun 2024 10:09:12 GMT

I am currently abroad in Vienna. EE are charging me 2.49 pound per day to use my mobile yet it won't let me send texts amd make or receive calls.

Why am I paying extra to not be able to use my phone abroad?

Re: Phone not working abroad

XRaySpeX — Tue, 25 Jun 2024 10:40:30 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Phone not working abroad

bristolian — Tue, 25 Jun 2024 11:08:52 GMT

Did you receive a welcome text message on first arrival in Austria?

A £2.47 daily charge is for the use of your UK allowances within the EU, and is triggered when your phone makes or receives a call, sends a text message or uses mobile data on an EU network.

For the charge to have been triggered, it naturally follows that your phone has connected to an Austrian network and used any of the above - receiving texts is free, but still needs a mobile network connection.

Does your phone show a connection to any Austrian networks?