topic Re: Turn on roaming while overseas in Mobile Services

Turn on roaming while overseas

Matt1211 — Tue, 25 Jun 2024 09:48:40 GMT

I'm currently in the middle east and I am unable to turn on my roaming. The EE website suggests I text 150, although obviously I am unable to connect.

All suggestions welcome.

Thanks

Re: Turn on roaming while overseas

XRaySpeX — Tue, 25 Jun 2024 10:49:13 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Turn on roaming while overseas

bristolian — Tue, 25 Jun 2024 10:51:25 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.