topic Re: Re: Cannot make/receive texts in Crete in Mobile Services

Re: Cannot make/receive texts in Crete

Padraigog — Sun, 23 Jun 2024 09:20:55 GMT

My son is currently on Crete and didn’t set roaming up before going. He did try changing network but still nothing.

do you know if I call the customer service number above or can I call 150 from my phone? I’m at home in scotland.

thanks in advance

pat

Re: Re: Cannot make/receive texts in Crete

bristolian — Sun, 23 Jun 2024 09:26:36 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

If you have account access for your son's phone, you can request activation. Otherwise your son will need to call as above.

Re: Re: Cannot make/receive texts in Crete

mollcons — Sun, 23 Jun 2024 09:37:05 GMT

I had the same issue, which with EE help, I resolved by switching from the default NOVA network to COSMOTE. There was a Vodafone option available, but that refused to connect.

Re: Re: Cannot make/receive texts in Crete

Padraigog — Sun, 23 Jun 2024 09:40:30 GMT

I hold the account so I have sole access. I have tried numerous times to speak to someone but I keep getting disconnected and an sms or it looks at my own line. How do I get to speak to someone at EE???

Re: Re: Cannot make/receive texts in Crete

James_B — Sun, 23 Jun 2024 12:55:20 GMT

Hi @Padraigog,

You can speak to an advisor by selecting option 2 when calling 150.

Alternatively, if you tap the help icon at the bottom of the EE app home screen, you'll see an option to chat online.

Hope this helps. 🙂

James

Re: Re: Cannot make/receive texts in Crete

Padraigog — Sun, 23 Jun 2024 18:43:00 GMT

Thanks all

i ended up selecting technical support and got 2 very helpful people Connor and Alex. It turned out his account didn’t update so there was no data. I explained that’s impossible as he has 25Gb and it refreshed today.

alex sorted this and also mentioned the cap can also cause issues so we turned that off.

i now have a happy 18 year old on his first lads holiday able to enjoy the rest of it. 👍

Re: Re: Cannot make/receive texts in Crete

Katie_B — Mon, 24 Jun 2024 06:33:16 GMT

Thanks for coming back and letting us know @Padraigog.

I hope your son has a great first lads holiday.

Katie 🙂