topic Re: Text Messages from Gov.UK Government Gateway are not delivered in Mobile Services

Text Messages from Gov.UK Government Gateway are not delivered

IVOU — Sat, 02 Mar 2024 18:35:59 GMT

When I'm trying to login to UK Government Gateway, the passcode they are sending is not delivered. However, when i tried to login from abroad the passcode was delivered (same phone and same number). Therefore, there is a problem with EE's network settings? Can you please help, cause i need to be able to login to the UK Goverment's system, cause i need to keep changing my tax codes?

Re: Text Messages from Gov.UK Government Gateway are not delivered

bristolian — Sat, 02 Mar 2024 18:39:55 GMT

I can successfully login to government gateway via the SMS-OTP method, so EE's SMS delivery is working.

Can you receive other automated SMS?

Re: Text Messages from Gov.UK Government Gateway are not delivered

IVOU — Sat, 02 Mar 2024 18:43:39 GMT

From other services yes, but from goverment gateway no

Re: Text Messages from Gov.UK Government Gateway are not delivered

James_B — Sun, 03 Mar 2024 11:33:01 GMT

Hi @IVOU,

As you're able to receive other messages successfully, please report this issue to the government gateway support team.

James

Re: Text Messages from Gov.UK Government Gateway are not delivered

Iheanacho — Thu, 20 Jun 2024 16:31:37 GMT

I am having the same issue and unable to login to my profile for HMRC.

i contacted support and I was redirected to re.

see message from support:
If Your Code Is Not Arriving
In the UK our text messages will come from 60551, and the automated call will come from 01749 608 007

Re: Text Messages from Gov.UK Government Gateway are not delivered

Christopher_G — Thu, 20 Jun 2024 16:53:22 GMT

Hi @Iheanacho

I recommend speaking with our Mobile Care team so they can check that everything is set up correctly on your account from our side.

Chris

Re: Text Messages from Gov.UK Government Gateway are not delivered

Iheanacho — Fri, 21 Jun 2024 13:23:07 GMT

Thank you.