topic Re: Hi will i be charged for answering a customer satisfaction text number was 60243 in Mobile Services

Hi will i be charged for answering a customer satisfaction text number was 60243

Tony36 — Tue, 10 Sep 2019 11:27:30 GMT

just answered 4 questions via text from an insurance company, the number was 60243, will i be charged for this - i have unlimited texts

thanks

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

XRaySpeX — Tue, 10 Sep 2019 12:56:32 GMT

It should have told you the cost, if any. You'll need to contact the sender to find out:

The PSA has the following information about the shortcode number below:-

60243

Customer care number

0207 292 2458

Customer care email

helpdesk@metavante.eu

Customer care website

Soprano Design Pty Ltd has not provided this information

Search result provided by

Soprano Design Pty Ltd

Service connected on

08 March 2019

Service terminated on

This service is still operating

Name of service

Marketing Text

Type of service

Purchase - other

Service description

This is a marketing text please contact helpdesk@metavante.eu for assistance

How much does this service cost?

This is a marketing text please contact helpdesk@metavante.eu for assistance

If you would like to find out more about this service or have a question about it, then you should contact the service provider below.

Soprano Design Pty Ltd
Level 11, 132 Arthur Street
North Sydney
NSW 2060
Australia

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

Akingh — Thu, 16 Jan 2020 19:37:28 GMT

Hi buddy, did you manage to find out if you were charged?

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

James_B — Fri, 17 Jan 2020 08:01:52 GMT

Hi @Akingh,

Welcome to the EE Community. 🙂

Where you contacted by the same number?

Did the initial text mention you'd be charged for replying?

Thanks

James

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

SlimmPete — Thu, 26 Nov 2020 10:46:42 GMT

Hi all.

Had this today, no mention about price at all. Originated from Churchill insurance.

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

Leanne_T — Thu, 26 Nov 2020 12:29:58 GMT

Hi @SlimmPete

Welcome to the community.

Have you replied to the text message today?

If so, do you have any extra charges showing within your My EE account?

Thanks.

Leanne.

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

SlimmPete — Thu, 26 Nov 2020 13:00:51 GMT

Hello.

Replied to only one question, no charges so far. But it says some charges might be seen later.

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

Leanne_T — Thu, 26 Nov 2020 13:07:29 GMT

Thanks @SlimmPete

Thanks for the quick reply.

Can you check again in 24 hours and let me know if you have been charged for sending the text?

Thanks 🙂

Leanne.

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

SlimmPete — Wed, 02 Dec 2020 18:55:40 GMT

Sorry for late reply, I totally forgot. Just checked and there is no extra charges on my account.

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

Leanne_T — Thu, 03 Dec 2020 08:13:46 GMT

Thanks for coming back and letting us know @SlimmPete

Take care 🙂

Leanne.

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

nusrat — Wed, 14 Jul 2021 11:45:58 GMT

Hi,

I know it's been answered and the same text number, but i have this pop-up saying about charges.

Help?

Re: Hi will i be charged for answering a customer satisfaction text number was 60243

bristolian — Wed, 14 Jul 2021 12:05:56 GMT

I'm assuming this is the first time you've sent a text message to a shortcode from your current device?

If so - many phones have an in-built function to warn you of potential charges the first time you send a text to a "non-standard" number.

This is not being generated by the billing system, and is purely a device warning. Your phone has no way of knowing what charges may (or may not be) imposed for continuing.