topic Re: Re: Who active my romingdata when I'm aboard in Mobile Services

Re: Who active my romingdata when I'm aboard

LouTay99 — Wed, 19 Jun 2024 10:19:31 GMT

Change data for aboard

Re: Re: Who active my romingdata when I'm aboard

LouTay99 — Wed, 19 Jun 2024 10:21:09 GMT

Italy

21/06/2024

Re: Re: Who active my romingdata when I'm aboard

Katie_B — Wed, 19 Jun 2024 10:23:20 GMT

Hello @LouTay99.

Thanks for coming here.

Are you traveling to Italy and looking to activate roaming?

Katie

Re: Re: Who active my romingdata when I'm aboard

LouTay99 — Wed, 19 Jun 2024 10:25:04 GMT

Hi Kate,

Yes please, can you change my roaming amount to £20 please

Re: Re: Who active my romingdata when I'm aboard

Katie_B — Wed, 19 Jun 2024 10:26:27 GMT

Are you a pay as you go or pay monthly customer @LouTay99?

Katie

Re: Re: Who active my romingdata when I'm aboard

LouTay99 — Wed, 19 Jun 2024 10:29:04 GMT

I pay monthly for my contact

Thanks
Louise Taylor

Re: Re: Who active my romingdata when I'm aboard

Katie_B — Wed, 19 Jun 2024 10:34:20 GMT

Thanks for confirming @LouTay99.

Please enable roaming by texting ROAMING to 150.

It costs £2.47 to use your phone as you would at home per day.

Alternatively, you can purchase the pass for £25 by texting ROAMING PASS to 150.

Katie

Re: Re: Who active my romingdata when I'm aboard

XRaySpeX — Wed, 19 Jun 2024 10:33:02 GMT

@LouTay99 : What do you mean by a roaming amount of money?

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.47 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £25 / billing month.

As you are on contract, remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

Re: Re: Who active my romingdata when I'm aboard

LouTay99 — Wed, 19 Jun 2024 10:35:04 GMT

I'm only away for 7 days so I'll leave it at 2.49 a day- I have my phone
caped at £5, could you please change that to £20?

Re: Re: Who active my romingdata when I'm aboard

Leanne_T — Wed, 19 Jun 2024 12:48:21 GMT

Hi there @LouTay99

Thanks for coming back to us.

You can change the Spend Cap in your EE account or by text, please see our How Do I Set Up and Manage Spend Cap? Help page for full details 🙂

Leanne.