topic Re: Re: How do I access online chat in Mobile Services

Re: How do I access online chat

20226 — Wed, 19 Jun 2024 07:59:50 GMT

I am abroad in Greece and my daughter who is in England is sending me messages and I am not receiving them unless I’m back at the hotel on WiFi.. This is very worrying and I need to be in contact with her all the time.
I have tried to use the service 150 and it so t allow me.
please can you help I’ve had a bad time recently and this was meant to de stress me and all I have done so far is worry

thank you

Re: Re: How do I access online chat

20226 — Wed, 19 Jun 2024 08:01:36 GMT

How do I get help re a an urgent query

Re: Re: How do I access online chat

Christopher_G — Wed, 19 Jun 2024 09:16:59 GMT

Hi @sudar77

Welcome to the community.

Are the messages your daughter is sending you standard text messages or using data apps, such as WhatsApp? Do you have a connection to a Greek mobile network?

There is a live chat service under the help section of the EE App. What happens when you call 150?

Chris

Re: Re: How do I access online chat

XRaySpeX — Wed, 19 Jun 2024 10:02:41 GMT

@20226 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.