https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-connect-to-data-services/m-p/1398355#M42713 <P>After returning from Italy could not make or receive calls on my mobile. My husband shares the same Account and cannot phone me . Yesterday two hours with EE Promise of level 2 call back - no call back. Phoned 150 again (on my husbands phone ) the EE operative promised a callback from the Level 2 person called Sarah, (is there only one second level techie at EE?)&nbsp; No callback, so another call to 150 and a vague promise of a call from a really busy Sarah! Incredible!! I can't phone hospital, GP etc&nbsp; We have no landline. With BT for twenty years, never had a problem. What to do?</P><P>&nbsp;</P> Tue, 18 Jun 2024 18:35:06 GMT CarolHuxley1944 2024-06-18T18:35:06Z https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-connect-to-data-services/m-p/1398355#M42713 <P>After returning from Italy could not make or receive calls on my mobile. My husband shares the same Account and cannot phone me . Yesterday two hours with EE Promise of level 2 call back - no call back. Phoned 150 again (on my husbands phone ) the EE operative promised a callback from the Level 2 person called Sarah, (is there only one second level techie at EE?)&nbsp; No callback, so another call to 150 and a vague promise of a call from a really busy Sarah! Incredible!! I can't phone hospital, GP etc&nbsp; We have no landline. With BT for twenty years, never had a problem. What to do?</P><P>&nbsp;</P> Tue, 18 Jun 2024 18:35:06 GMT https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-connect-to-data-services/m-p/1398355#M42713 CarolHuxley1944 2024-06-18T18:35:06Z https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-connect-to-data-services/m-p/1398365#M42714 <P>To clarify (you'd added to another post about data issues, but have mentioned voice calls)...</P> <P>Does your phone show EE UK coverage? Can you send &amp; receive texts? Can you use mobile data?</P> <P>What happens when you try making a call?</P> Tue, 18 Jun 2024 19:28:51 GMT https://community.ee.co.uk/t5/Mobile-Services/Re-Cannot-connect-to-data-services/m-p/1398365#M42714 bristolian 2024-06-18T19:28:51Z