https://community.ee.co.uk/t5/Mobile-Services/No-network/m-p/1397723#M42666 <P>Hi I am in Portugal but I have no service. I have contacted customer service prior to this trip to ask if roaming could be set up they said it would set up and nothing has been done. I need help</P> Sun, 16 Jun 2024 20:47:46 GMT Yolanda1985 2024-06-16T20:47:46Z https://community.ee.co.uk/t5/Mobile-Services/No-network/m-p/1397723#M42666 <P>Hi I am in Portugal but I have no service. I have contacted customer service prior to this trip to ask if roaming could be set up they said it would set up and nothing has been done. I need help</P> Sun, 16 Jun 2024 20:47:46 GMT https://community.ee.co.uk/t5/Mobile-Services/No-network/m-p/1397723#M42666 Yolanda1985 2024-06-16T20:47:46Z https://community.ee.co.uk/t5/Mobile-Services/No-network/m-p/1397728#M42667 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />On PAYG, this is auto-enabled once your phone is used in the UK first.<BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Sun, 16 Jun 2024 21:39:08 GMT https://community.ee.co.uk/t5/Mobile-Services/No-network/m-p/1397728#M42667 bristolian 2024-06-16T21:39:08Z