topic Re: Re: USA Data Roaming option disappeared on IOS in Mobile Services

Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 03:40:37 GMT

I am having the same issue where I paid for £25 for the roaming pass to use my allowances in Canada and the USA but since arriving I have not been able to connect to a carrier, just seeing SOS top right if the screen.

i have managed to contact EE on WiFi but they continue to say everthing us ok there dude but must my phone but yet I have my wife’s number on this account and here is also not working. The single point of failure points to EE as both phones can’t have the same issue.

i have been checking the many threads on this site and if continues to prove the issue lies with EE riaminf not been selected correctly the roaming or barring element of Roaming.

Re: Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 03:43:26 GMT

Re: Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 03:44:05 GMT

Re: Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 03:45:18 GMT

Re: Re: USA Data Roaming option disappeared on IOS

Chris_B — Sun, 16 Jun 2024 05:59:59 GMT

@Sanjay5

1 So do you have world wide roaming enabled or just EU roaming enabled?
2 Did you text roaming to 150 before you left the UK from both devices?
3 Have you used this device within and also outside the EU before?

4 Have you tried just restarting the device?
5 Have you tried a manual network search?
6 Did you purchase the roaming pass for both contracts?

Having roaming enabled on your account allows the device to connect to a roaming network so you may use it when abroad. The purchasing of the add on you got doesn’t enable roaming it’s just an add on so you can use your tariff allowance in that location so helping keeping the cost down when roaming in that location.

Re: Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 10:55:31 GMT

Hi ,,

In regards to number 1 , I asked EE to check if the phones had been enabled for roaming and pass rising pass activated. They confirmed this and said just switch data roaming on and I am good to go.

so they are the only ones to answe this question. Unable to contact them.

2. I was told by EE both phones enabled for riming .. so no need to.

3,4,5 and 6 are all Yes.

i really need EE to investigate what they have enabled on my account no just saying everything is ok and for me to continue using guides to alter phone settings

Re: Re: USA Data Roaming option disappeared on IOS

Christopher_G — Sun, 16 Jun 2024 13:31:25 GMT

What happened when you tried the manual network search, @Sanjay5?

Could you also try changing your network mode between 4G and 5G, to see if it makes any difference?

Do you have a spend cap on your account?

Chris

Re: Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 15:34:20 GMT

No change by trying manual change. Still only SOS.

Also tried network mode no difference.

No spend cap I have checked.

Have you seen the threads indicating issue at EE

Re: Re: USA Data Roaming option disappeared on IOS

bristolian — Sun, 16 Jun 2024 20:08:57 GMT

@Sanjay5 wrote:

Hi ,,

In regards to number 1 , I asked EE to check if the phones had been enabled for roaming and pass rising pass activated. They confirmed this and said just switch data roaming on and I am good to go.

so they are the only ones to answe this question. Unable to contact them.

You will need to contact CS via another means. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Re: USA Data Roaming option disappeared on IOS

Sanjay5 — Sun, 16 Jun 2024 23:43:40 GMT

Thank you,, they have confirmed that they have just reactivated roaming on both phones and by me restarting the phones we have connectivity at last.

This just proves that there was nothing to do on my phones at all,

I will be looking to have some sort of refund ,