topic Internet in Mobile Services

Internet

Esila2022- — Sat, 15 Jun 2024 17:18:27 GMT

My internet is not working properly. I cannot access Instagram, WhatsApp and TikTok. Even though I paid the bill, my internet is not active.

Re: Internet

Northerner — Sat, 15 Jun 2024 17:22:31 GMT

Hi @Esila2022-

It is becase you have content lock activated. Try deactivating the service.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks

Re: Internet

Esila2022- — Sat, 15 Jun 2024 17:52:27 GMT

My internet is not working, can you please activate it?

Re: Internet

Katie_B — Sun, 16 Jun 2024 07:27:23 GMT

Hi @Esila2022-.

Thanks for coming here.

Is this for Home Broadband or Mobile?

Katie

Re: Internet

Chris_B — Sun, 16 Jun 2024 07:36:00 GMT

@Esila2022- If you was disconnected for none payment it’ll take up to 24 hours before it’ll work again. Can you access any other app that is not social media based ?