topic Re: Problem with receiving 4 digit code in Mobile Services

Problem with receiving 4 digit code

arbee2 — Thu, 13 Jun 2024 09:09:09 GMT

My problem is.... When I enter a competition at ITV.com it ask for my mobile number and says it will send a 4 digit code to enter, But no code arrives on my mobile. I have definitely entered the correct number. I have gone on another site and this has asked for mobile number to send a code and it has worked ok.

Re: Problem with receiving 4 digit code

James_B — Thu, 13 Jun 2024 11:46:36 GMT

Hi @arbee2,

Welcome to the EE Community. 🙂

If you're able to receive other messages successfully, I'd recommend reporting this issue to the sender.

Thanks

James

Re: Problem with receiving 4 digit code

arbee2 — Sat, 15 Jun 2024 12:35:23 GMT

The sender is EE that is why I posted here.

Re: Problem with receiving 4 digit code

Katie_B — Sat, 15 Jun 2024 13:05:13 GMT

Hi @arbee2

Is EE your network provider?

Katie

Re: Problem with receiving 4 digit code

arbee2 — Sat, 15 Jun 2024 13:12:03 GMT

yes it is

Re: Problem with receiving 4 digit code

Katie_B — Sat, 15 Jun 2024 13:13:02 GMT

Please give us a call on 150 and speak with our technical care team who can investigate this further @arbee2.

It could be that you need to report this to ITV.

Katie

Re: Problem with receiving 4 digit code

arbee2 — Sat, 15 Jun 2024 13:17:30 GMT

I phoned 150 yesterday and he said that he refreshed and updated my mobile but nothing has changed. still have same problem.

Re: Problem with receiving 4 digit code

Katie_B — Sat, 15 Jun 2024 13:47:54 GMT

I would recommend getting back in touch and letting them know this has not worked @arbee2.

Katie

Re: Problem with receiving 4 digit code

arbee2 — Sat, 15 Jun 2024 15:54:04 GMT

Thanks- will try again

Re: Problem with receiving 4 digit code

XRaySpeX — Sun, 16 Jun 2024 23:14:45 GMT

Sorry, if you've entered a competition who wants to send you a confirmation code, it'll be ITV competition no. sending it not EE.