topic Re: Phone is not making calls not even 150 in Mobile Services

Phone is not making calls not even 150

Sw442 — Fri, 14 Jun 2024 16:10:46 GMT

I’m trying to make calls and my phone is just disconnecting even to 150 - what can I do?

Re: Phone is not making calls not even 150

XRaySpeX — Fri, 14 Jun 2024 16:12:56 GMT

@Sw442 : Are you on contract or PAYG?

Re: Phone is not making calls not even 150

Sw442 — Fri, 14 Jun 2024 16:15:18 GMT

Contract and I can make calls through watsapp - I don’t make many calls which it why it’s surprised me

Re: Phone is not making calls not even 150

bristolian — Fri, 14 Jun 2024 16:15:47 GMT

Does your phone show network coverage? Are you in the UK or abroad? When were you last able to make calls? Can you send & receive texts? Can you use mobile data?

Re: Phone is not making calls not even 150

Sw442 — Fri, 14 Jun 2024 16:16:55 GMT

I can message, coverage is good and the network tested it. And a couple of days ago

Re: Phone is not making calls not even 150

James_B — Fri, 14 Jun 2024 17:58:24 GMT

Are you in the UK or roaming, @Sw442?

James

Re: Phone is not making calls not even 150

Sw442 — Fri, 14 Jun 2024 18:03:32 GMT

I am in the uk

Re: Phone is not making calls not even 150

Katie_B — Sat, 15 Jun 2024 06:14:56 GMT

Hi @Sw442.

Thanks for confirming.

Does this happen in multiple locations?

Are you able to try your SIM in another device?

Speak soon,

Katie

Re: Phone is not making calls not even 150

Sw442 — Sat, 15 Jun 2024 08:03:36 GMT

It happens everywhere I am not able to try that no.

the strange thing is on watsapp and other apps it’s fine

Re: Phone is not making calls not even 150

Katie_B — Sat, 15 Jun 2024 08:24:53 GMT

Hi @Sw442.

WhatsApp will be using your mobile data or WiFi if you are connect to that.

I would recommend trying a replacement SIM to see if this issue continues.

Katie

Re: Phone is not making calls not even 150

bristolian — Sat, 15 Jun 2024 08:36:46 GMT

@Sw442 wrote:

the strange thing is on watsapp and other apps it’s fine

WhatsApp, Messenger & suchlike are just internet-based apps. Both your phone & the mobile network treat all usage as mobile data and handle it accordingly. Thus all this proves is that your phone has a working internet connection.

If your phone has an option to lock to 2G or "not use 4G", then it may be worth testing for elimination purposes, otherwise you may need to either visit an EE retail shop in order to try a 2way SIM-swap.

If the problem is happening "everywhere", it tends to suggest a device issue.