https://community.ee.co.uk/t5/Mobile-Services/connectivity-in-Toronto/m-p/1396980#M42553 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. You should always receive a welcome text message on first arrival, which doubles as a test of your ability to "roam" and receive SMS.</P> <P>On PAYG, this is auto-enabled once your phone is used in the UK first.<BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?</P> <P>If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Fri, 14 Jun 2024 15:16:46 GMT bristolian 2024-06-14T15:16:46Z https://community.ee.co.uk/t5/Mobile-Services/connectivity-in-Toronto/m-p/1396978#M42551 <P><SPAN>Hi. I am in Toronto having travelled from the UK. On EE network and I have the inclusive add-on of roaming. I am not able to have a canadian network signal although the carrier name shows on my phone. Completely cutt off unless I have WiFi connection and even with that I can not make normal phone calls<A href="https://m.imdb.com/list/ls547453935" target="_blank" rel="noopener">.</A></SPAN></P> Fri, 14 Jun 2024 15:07:22 GMT https://community.ee.co.uk/t5/Mobile-Services/connectivity-in-Toronto/m-p/1396978#M42551 urebikem 2024-06-14T15:07:22Z https://community.ee.co.uk/t5/Mobile-Services/connectivity-in-Toronto/m-p/1396980#M42553 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. You should always receive a welcome text message on first arrival, which doubles as a test of your ability to "roam" and receive SMS.</P> <P>On PAYG, this is auto-enabled once your phone is used in the UK first.<BR />On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?</P> <P>If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.</P> Fri, 14 Jun 2024 15:16:46 GMT https://community.ee.co.uk/t5/Mobile-Services/connectivity-in-Toronto/m-p/1396980#M42553 bristolian 2024-06-14T15:16:46Z