topic Re: Sim stopped working in Mobile Services

Sim stopped working

286 — Fri, 14 Jun 2024 14:48:17 GMT

I am in South Africa now and my sim just stop working, please can you help ?

Re: Sim stopped working

286 — Fri, 14 Jun 2024 16:18:05 GMT

please can you help my sim just stopped working here’s my number ************ and I am not in Uk right now

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Re: Sim stopped working

bristolian — Fri, 14 Jun 2024 14:53:44 GMT

Can you explain how your SIM has stopped working? What's happened?

Does your phone show coverage of any SA networks? Have you tried restarting your phone?

Re: Sim stopped working

XRaySpeX — Fri, 14 Jun 2024 16:05:29 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.