topic Re: Cannot make/receive texts in Crete in Mobile Services

Cannot make/receive texts in Crete

mollcons — Fri, 14 Jun 2024 11:27:04 GMT

I arrived in Crete on Tuesday, but did not receive the standard text from EE on turning my phone on after landing. My wife,who is on the same contract did.

I am unable to send/receive texts. I notified EE before leaving the UK about this trip but was told that registration was not required.

Have tried calling the EE customer service number, but cannot connect.

How do I resolve this?

Re: Cannot make/receive texts in Crete

bristolian — Fri, 14 Jun 2024 11:55:28 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Cannot make/receive texts in Crete

mollcons — Sun, 16 Jun 2024 05:47:46 GMT

Did as you suggested, using my wife’s phone. Sorted the issue by switching from the NOVA network to COSMOTE. and the issue resolved