topic Re: Can't make calls or text in Mobile Services

Can't make calls or text

Jazzyfritz — Thu, 13 Jun 2024 16:26:33 GMT

Came to Albania on Monday. I purchased an e sim
Wifi calling and roaming are setup but I can't make calls at all or send text message. And also unable to contact ee without being taken around in circles please help

Re: Can't make calls or text

bristolian — Thu, 13 Jun 2024 16:30:31 GMT

WiFi-calling is only supported in the UK. What is your basis for saying that roaming is setup - how can you be sure? Are you on PAYG or pay-monthly?

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Can't make calls or text

Jazzyfritz — Thu, 13 Jun 2024 16:32:46 GMT

I have pay monthly and don't have another phone.

Re: Can't make calls or text

bristolian — Thu, 13 Jun 2024 16:37:28 GMT

@Jazzyfritz wrote:

I have pay monthly and don't have another phone.

I refer you to the other comments in my post. Specifically:

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.