topic Re: Data Roaming Not Working - Can't contact EE in Mobile Services

Data Roaming Not Working - Can't contact EE

CashmereGrass — Thu, 13 Jun 2024 15:16:39 GMT

Hi Community,

I am based in the UK and I have been over to France twice this year, I came back yesterday from the second trip and this below problem occured on both trips.

The roaming mobile data does not work - of course this comes as a surprise when I arrive in Paris expecting to be relying on my mobile data for directions, etc. Fortunately both trips to Paris were only a few days long each and I could survive without it, but the second trip I was by myself and it was extremely inconvenient and made an otherwise perfect trip a tad stressful.

- Roaming was on

- I increased my spend cap as texting 150 advised, and then eventually removed it completely (neither worked)

- My data told me I have used all of my data for June (I haven't left the country since the last trip in January)

- If I call 150 from Paris there is just a hang up sound and that's the end of that

- I could send and receive texts

I would love to get this sorted out now so I don't forget about it again for my next trip(!)

Best wishes,

Joshua

Re: Data Roaming Not Working - Can't contact EE

bristolian — Thu, 13 Jun 2024 15:32:56 GMT

Can you make & receive voice calls?

Did you try manually connecting to each French network, and did this make any difference?

Re: Data Roaming Not Working - Can't contact EE

XRaySpeX — Thu, 13 Jun 2024 15:50:25 GMT

@CashmereGrass : What & where roaming is on? As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.