topic Re: Service not working abroad in Mobile Services

Re: Service not working abroad

sa428 — Thu, 13 Jun 2024 08:53:37 GMT

hello

my number is not working

Re: Re: Service not working abroad

bristolian — Thu, 13 Jun 2024 09:08:26 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Re: Service not working abroad

sa428 — Thu, 13 Jun 2024 09:11:18 GMT

can you help me

Re: Re: Service not working abroad

bristolian — Thu, 13 Jun 2024 09:14:24 GMT

You'd already posted in another thread, and received a response above.

It would be helpful to explain your issue in greater detail, if you want further assistance. Put details of your query into the body of a reply.