topic Re: Travelling in the us in Mobile Services

Travelling in the us

Lfrearson — Tue, 11 Jun 2024 09:52:08 GMT

I’m currently in the US and I didn’t turn on roaming before leaving so now I can’t text or call and therefor can’t get in contact with EE how can I resolve this?

Re: Travelling in the us

bristolian — Tue, 11 Jun 2024 09:54:16 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Travelling in the us

Lfrearson — Tue, 11 Jun 2024 10:05:20 GMT

Hello,

i mentioned above I forgot to do this as have never had this issue before. I do not have a working phone to contact these. What else can I do?

Re: Travelling in the us

XRaySpeX — Tue, 11 Jun 2024 10:30:53 GMT

Read @bristolian 's comment about Skype.

Re: Travelling in the us

bristolian — Tue, 11 Jun 2024 10:30:58 GMT

As mentioned in my previous post, you will need to use another working phone or use any WiFi-connection to call using a web-calling app such as Skype.

By travelling abroad without roaming, you do create a catch-22 situation of no-coverage. You will only break that by using an alternative means of connecting.