topic Re: Roam Abroad Pass Issues in Mobile Services

Roam Abroad Pass Issues

Jodiedavies555 — Thu, 06 Jun 2024 13:55:00 GMT

I am currently on holiday in the USA and have purchased the £25per month Roam Abroad Pass.

wifi/mobile data all working fine but I am unable to call/text back to the UK as expected with the Roam Abroad Pass.

I cannot contact EE due to not being able to call- any advice please?

Re: Roam Abroad Pass Issues

bristolian — Thu, 06 Jun 2024 14:08:24 GMT

Aside from mobile data working - are you sure you're not using WiFi? - this has all the hallmarks of travelling abroad without roaming. Did you receive a welcome text message when you first arrived in the US?

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Roam Abroad Pass Issues

Jodiedavies555 — Thu, 06 Jun 2024 14:11:11 GMT

Hi

I have my mobile date connected on 4G and 5G services but unable to text
and make calls

I did not receive a welcome to USA text when I arrived

I have restarted my device numerous times but not been successful

Thankyou

Re: Roam Abroad Pass Issues

bristolian — Thu, 06 Jun 2024 14:12:35 GMT

Try a manual network search, and attempt connections to each US network that's available.

If that fails to resolve, contact CS as recommended in my previous post.