topic EU Roaming on Essential SIM in Mobile Services

EU Roaming on Essential SIM

KellyK777 — Thu, 06 Jun 2024 12:52:23 GMT

My daughter is on an Essential SIM. She is going to France next week but when I checked instore they said she couldn't use roaming because of this type of SIM. Is that true? Can she just not roam for £2.47 a day?

Any advice gratefully received and to keep me out of the dog-house!

Re: EU Roaming on Essential SIM

XRaySpeX — Thu, 06 Jun 2024 13:13:58 GMT

Yes, she may use the Essential SIM for roaming in EU @ £2.47 / day or she could buy the Roam Abroad Pass for £25 per billing month.

Re: EU Roaming on Essential SIM

Leanne_T — Thu, 06 Jun 2024 13:59:58 GMT

Hi @KellyK777

Thanks for coming here.

Just to add to @XRaySpeX advice, can you text ROAMING to 150 from your daughter's phone, does the reply show the account is set up for roaming?

Leanne.

Re: EU Roaming on Essential SIM

bristolian — Thu, 06 Jun 2024 14:03:43 GMT

@KellyK777 wrote:

when I checked instore

Was this an EE store?

Re: EU Roaming on Essential SIM

KellyK777 — Thu, 06 Jun 2024 14:14:07 GMT

When I did this I received a message about there not being a decision maker on the account, which I didn't understand!

Her phone is part of my business account so I spoke to my business account manager who advised I call 150 and ask them to add roaming to her phone. Just on the phone to them now 🙂

Re: EU Roaming on Essential SIM

KellyK777 — Thu, 06 Jun 2024 14:14:39 GMT

Yes

Re: EU Roaming on Essential SIM

Leanne_T — Thu, 06 Jun 2024 14:35:35 GMT

Thanks for letting me know @KellyK777

Hope you get sorted with the business team 🙂

Leanne.