topic Two factor authentication not being delivered in Mobile Services

Two factor authentication not being delivered

Vectorline — Thu, 06 Jun 2024 09:40:23 GMT

iPhone 12 mini. EE pay monthly contract

2 factor authentication codes from GoPro account are not being delivered. Any tips? I’ve tried contacting EE, but their new ‘visual contact’ system seems to be just a way of trying to solve your problems by automated text bot and nothing gets resolved.

Re: Two factor authentication not being delivered

bristolian — Thu, 06 Jun 2024 09:49:40 GMT

Are other automated texts affected? How about person-to-person texts?

Re: Two factor authentication not being delivered

grantp2 — Mon, 07 Oct 2024 14:00:50 GMT

@Vectorline

I have been having the same problem with 2FA codes from my EE account.

It turned out that the original BT account had a hidden embedded (and very ancient) "mobile lookalike" Broadband Telephone service number embedded in it - not one that I could see and maintain on the account - that it somehow managed to use.

Actually a bit more obscure than that in that some devices worked to send 2FA codes and some didn't - until they all didn't.

You may want to check, if you have not already done so, that the Go Pro related number data is what you are expecting. If it is, perhaps check that it is not being intercepted and refused on the grounds of Spam or some other nefarious wide area problem. (Whether a genuine problem or not...)