topic Re: Not connecting to a network in Mobile Services

Re: Not connecting to a network

Wriggers — Wed, 05 Jun 2024 11:56:51 GMT

I need help urgent, I am currently in the UAE and my iPhone won’t pick up a network, please check my contract which was supposedly set up couple of days before I left. I cannot make or receive calls, I have tried putting mobile network to list of networks and into Automatic but it doesn’t find anything… I do have world talk so it should work.

there is no live chat on EE and when you use the messaging service it won’t let me speak with someone from Technical Support

Re: Re: Not connecting to a network

Leanne_T — Wed, 05 Jun 2024 13:53:33 GMT

Hi there @Wriggers

Thanks for coming to the community.

I am sorry we have no account access on the community to check your contract is set up for roaming.

Did you text ROAMING to 150 before travelling abroad?

Our Contact EE page has contact details to speak to one of our mobile guides.

Leanne.

Re: Re: Not connecting to a network

bristolian — Wed, 05 Jun 2024 14:29:12 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.