topic Re: Dialling out and receiving calls in Mobile Services

Dialling out and receiving calls

magsymack — Mon, 03 Jun 2024 19:05:54 GMT

Re: Dialling out and receiving calls

Chris_B — Mon, 03 Jun 2024 19:36:06 GMT

@magsymack Yes you can do that with a phone.

Re: Dialling out and receiving calls

XRaySpeX — Mon, 03 Jun 2024 21:10:41 GMT

What's stopping you? Please clearly explain your issue & circumstances in greater detail so we may be able to help you with it.

Re: Dialling out and receiving calls

magsymack — Tue, 04 Jun 2024 18:19:26 GMT

Hello,
thank you for getting in touch. I didn't know how to use the FAQ service, I
thought another text box would pop up allowing me to put more detail in.
The issue is my phone stopped taking voice calls and letting me phone my
contacts about 2 weeks ago. When I try to make a call the dialler screen
disappears and a green strip appears at the top of my phone. If I put my
ear to the phone I can hear the call has been successful but I can't
respond in any way. If I get a call my phone rings but I can't pick the
call up, my contacts say my phone goes straight to voicemail.
I have checked all of the settings and cannot see anything obvious which is
wrong. Could this be the service provider yourselves which is the problem
or is it more likely to be my phone equipment. If I take it to my local EE
shop, are they likely to be able to help me fix it?
If it is a known problem with EE, I look forward to hearing how to put it
right.

Many thanks

Maggie *******

[Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]

Re: Dialling out and receiving calls

XRaySpeX — Tue, 04 Jun 2024 18:06:13 GMT

Are you on contract or PAYG?

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

Re: Dialling out and receiving calls

magsymack — Tue, 04 Jun 2024 20:31:46 GMT

Rude

Re: Dialling out and receiving calls

Christopher_G — Wed, 05 Jun 2024 06:50:18 GMT

Hi @magsymack

I think it's a good idea to pop into your nearest EE Store. You'll be able to show them exactly what the problem is, and they'll try to get to the bottom of it.

Let us know how you get on please.

Chris