Re: EE is causing me major grief abroad

Imuch — Tue, 04 Jun 2024 07:21:17 GMT

Hello

am in france and I don’t have service

Re: Re: EE is causing me major grief abroad

bristolian — Tue, 04 Jun 2024 11:11:09 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

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Re: EE is causing me major grief abroad

Re: Re: EE is causing me major grief abroad