topic Re: Cannot receive text messages when overseas in Mobile Services

Cannot receive text messages when overseas

_Finn — Mon, 03 Jun 2024 07:36:27 GMT

Hello,

I have the Full Works package on my iPhone - including World Talk & Text and Roam Abroad Pass. Roaming is allowed on my eSim and has been activated by EE.

When oversea calls and data all work as expected but I do not receive text messages. In this age of apps requiring 2FA this is a bit of a pain. I do not receive welcome messages from EE when I land and text messages are not received until I return to the UK.

Any ideas? Thanks

Re: Cannot receive text messages when overseas

Chris_B — Mon, 03 Jun 2024 07:43:49 GMT

@_Finn Have you restarted the device when abroad?

Re: Cannot receive text messages when overseas

_Finn — Mon, 03 Jun 2024 07:54:17 GMT

@Chris_B Yes I have. I normally have in in airplane mode until final approach and then power cycle it.

Re: Cannot receive text messages when overseas

Chris_B — Mon, 03 Jun 2024 08:00:40 GMT

@_Finn Are you able to send text messages?

Re: Cannot receive text messages when overseas

_Finn — Mon, 03 Jun 2024 08:03:27 GMT

No, I don't think so. Most things go as iMessage but it looks like texts do not go.

Re: Cannot receive text messages when overseas

bristolian — Mon, 03 Jun 2024 08:40:03 GMT

Can you be more specific on "it looks like texts do not go"? This implies your Apple phone may have an option to disable SMS, although (being an Android user) I struggle to believe this would affect incoming texts. Manually cycling through alternative networks is the standard first-step for issues such as this.

An incorrect message centre number would prevent outgoing texts, but not so incoming.

Re: Cannot receive text messages when overseas

Chris_B — Mon, 03 Jun 2024 09:11:59 GMT

@bristolian There is no APN settings on the iPhone so it’s definitely nothing to do with that. You can disable texts from sending but this is only when iMessage isn’t available so texts do send with this option off. You can not disable texts completely. This is a strange one.

@_Finn Can you send texts ok when in the UK ? (green text bubble) Just to check do you have dial assist enabled in settings>phone it’s at the bottom?

Re: Cannot receive text messages when overseas

_Finn — Mon, 03 Jun 2024 09:42:39 GMT

Photo attached is of the attempt at sending from the US.

Texts are fine in the UK. Have just sent one to 150 to test.

Dial assist is enabled.

Re: Cannot receive text messages when overseas

XRaySpeX — Mon, 03 Jun 2024 11:22:10 GMT

Where are you?

Re: Cannot receive text messages when overseas

_Finn — Mon, 03 Jun 2024 11:24:01 GMT

Currently in the UK. Texts failed in US. In US and Canada in a couple of weeks so was hoping for resolution prior to visit.

Re: Cannot receive text messages when overseas

Leanne_T — Mon, 03 Jun 2024 12:08:58 GMT

Hi there @_Finn

To make sure everything is set up correctly for roaming, please call us on 150 and our tech guides will be happy to help 🙂

Leanne.

Re: Cannot receive text messages when overseas

_Finn — Mon, 03 Jun 2024 13:26:37 GMT

Thank you I will do.

Re: Cannot receive text messages when overseas

Leanne_T — Mon, 03 Jun 2024 13:28:17 GMT

No problem @_Finn

Leanne 🙂