topic Re: Unable to dial out from USA. Have full world wide roaming. Can’t contact EE in Mobile Services

Unable to dial out from USA. Have full world wide roaming. Can’t contact EE

Carolann60 — Sun, 02 Jun 2024 12:18:00 GMT

Re: Unable to dial out from USA. Have full world wide roaming. Can’t contact EE

Christopher_G — Sun, 02 Jun 2024 14:13:25 GMT

Hi @Carolann60

Welcome to the community.

Have you tried restarting your phone or manually connecting to another network?

Is your SIM on contract or pay as you go?

Chris

Re: Unable to dial out from USA. Have full world wide roaming. Can’t contact EE

XRaySpeX — Sun, 02 Jun 2024 16:20:01 GMT

@Carolann60 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Unable to dial out from USA. Have full world wide roaming. Can’t contact EE

bristolian — Sun, 02 Jun 2024 17:10:06 GMT

You've put a short question in the subject line of your post, but not used the body of the message to explain in more detail.

What is your basis for saying you have full global roaming? Does your phone show a connection to any US networks? What happens when you try making a call? Can you send/receive text messages? Did you receive a welcome text message on first arrival abroad?