topic Re: Permanent engaged signal in Mobile Services

Permanent engaged signal

SachaH — Sat, 01 Jun 2024 19:04:23 GMT

My mobile has a permanent engaged signal. I can't ring out & nobody can call me. It's an old phone (7) but a new problem.

Re: Permanent engaged signal

Christopher_G — Sun, 02 Jun 2024 07:06:49 GMT

Hi @SachaH

Welcome to the community.

Have you tried restarting the phone? If it still isn't working after that, could you check your postcode on our network status checker to see if we're aware of any issues in your area please?

Chris

Re: Permanent engaged signal

bristolian — Sun, 02 Jun 2024 08:49:05 GMT

Checking the local coverage is a good first-line check, but I suspect it won't be the issue here.

Are you on PAYG or pay-monthly? What happens when you try making a call? Can you send or receive texts?

Re: Permanent engaged signal

SachaH — Sun, 02 Jun 2024 12:24:07 GMT

I switched off and on and it worked on the third attempt! I have no idea why it went to engaged constantly however.
Sacha

Re: Permanent engaged signal

SachaH — Sun, 02 Jun 2024 12:28:07 GMT

It’s now working after three off/on attempts. I’m on pay monthly. It received texts but half an hour or more after they were sent. That was my first indication of a problem - receiving codes from my bank for online payments took ages to arrive. I couldn’t receive or make calls. Dialling out resulted in nothing at all and when I asked someone to check by ringing me they got permanently engaged. I have no idea how or why it happened. I do live in a very rural area so am used to a patchy signal but have never experienced this before.
Sacha