topic Re: Sim Card Not Working in Mobile Services

Sim Card Not Working

GeeGee92 — Wed, 29 May 2024 11:34:14 GMT

I am away in Thailand and my Sim card has stopped working. I popped it into my phone to receive a message and it is saying there is no sim. I cannot call the number provided on the website, how to I get someone to contact me to get a replacement sim?

Thanks,

Gee

Re: Sim Card Not Working

XRaySpeX — Wed, 29 May 2024 11:56:40 GMT

@GeeGee92 : EE will only send SIMs to your UK addy.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Sim Card Not Working

GeeGee92 — Thu, 30 May 2024 02:37:29 GMT

Heya,

Thank you for getting back to me. Great that they can send another one to my home address, I will be back in a week. Mine is contract and I did make EE aware that I was leaving the country for a few months.

I did not but its has been working until recently, I have had the contract for years and often am away from the UK. Currently I use my Thai sim card and just pop the UK sim in when I need access to something like my government gateway but lately it isn't even recognising there is a sim in to make roaming an option.

Will have ago at skype calling 🙂

Thanks again!