topic Re: Call forwarding when travelling abroad in Mobile Services

Call forwarding when travelling abroad

BishyBear — Sun, 18 Feb 2024 19:02:51 GMT

I have two contract sims in my phone, one with EE and one with Lebara. EE charge for roaming whereas Lebara has roaming included. Is it possible to forward all of my EE calls to my Lebara number without cost during my trip?

Re: Call forwarding when travelling abroad

bristolian — Sun, 18 Feb 2024 19:10:50 GMT

You can set an unconditional divert-all which will have the described effect. You'll be charged for each diverted call as if you had called the number in the UK - which is often "inclusive".

The call will be diverted within the UK and therefore will not reach your EE SIM. Where that SIM is, becomes immaterial. Calls calls be diverted, text messages cannot be.

Re: Call forwarding when travelling abroad

BishyBear — Sun, 18 Feb 2024 21:47:45 GMT

Would I just do this via my iPhone settings and that will communicate it to EE? Or do I need to do via another method? Thanks

Re: Call forwarding when travelling abroad

bristolian — Sun, 18 Feb 2024 21:50:26 GMT

Use this Apple help article

https://support.apple.com/en-gb/guide/iphone/iphe9bdd027a/ios

Re: Call forwarding when travelling abroad

theturbulence — Tue, 28 May 2024 13:51:46 GMT

I don't think this will work when you subsequently take the SIM out?

Re: Call forwarding when travelling abroad

bristolian — Tue, 28 May 2024 13:56:45 GMT

Diverts are set on the core network and remain set until explicitly cancelled or amended.

Thus they don't need a SIM active in a phone to continue working.

Re: Call forwarding when travelling abroad

theturbulence — Tue, 28 May 2024 14:19:37 GMT

ah okay I see, that makes sense! will try it. one final question, would it work on a foreign number? so i set up forwarding on my iphone, fly abroad (non UK/EU) and put in a local SIM, and it will forward to that number? and charge whatever of course just like if i called a foreign number?

Re: Call forwarding when travelling abroad

bristolian — Tue, 28 May 2024 14:34:59 GMT

Your understanding is correct!!

Re: Call forwarding when travelling abroad

chistery — Tue, 28 May 2024 15:30:44 GMT

I'm not sure if forwarding to a non UK number works though. You should test it if possible whilst in the UK.