topic Re: No wifi/connectivity abroad in Mobile Services

No wifi/connectivity abroad

lfinnegan3012 — Sun, 26 May 2024 21:52:06 GMT

My roaming/wifi isn’t working abroad and not sure why. I have accessed the app to connect but I’m already connected in my settings/ network. Any advice would be appreciated, thank you.

Re: No wifi/connectivity abroad

XRaySpeX — Sun, 26 May 2024 22:03:22 GMT

@lfinnegan3012 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No wifi/connectivity abroad

bristolian — Sun, 26 May 2024 22:33:07 GMT

WiFi is just a connection between a mobile device & broadband router, it has nothing to do with any mobile network.

Does your phone show a connection to any mobile network in your host country? Did you receive a welcome text message on first arrival?